Frequently Asked Questions

Merkury Biz House is an Indian export and sourcing house offering handcrafted products sourced from artisan clusters across India. We work with international buyers, retailers, wholesalers, interior brands and businesses looking for reliable Indian handicraft sourcing.

Our products are sourced from multiple artisan clusters across India, allowing us to offer a diverse range of traditional and contemporary Indian handicrafts.

Yes. Our products are made using traditional and contemporary craft techniques. Because they are handcrafted, minor variations in colour, texture, finish and dimensions may occur, making each piece unique.

Get in touch with us and we will share the relevant catalogue based on your sourcing requirements.

Yes. We primarily serve B2B buyers: retailers, importers, distributors, hospitality businesses and brands. Minimum order quantities depend on the product and are confirmed at quotation.

Yes. Depending on the product category and order requirements, we can discuss mixed-product orders and customised sourcing solutions.

Yes. We work with international businesses sourcing handcrafted products from India for retail, hospitality, gifting, interiors and other commercial uses.

Yes. We offer private-label solutions for eligible products, subject to minimum quantities and product-specific requirements.

Yes. Depending on the product, we can discuss customisation of design, dimensions, colours, patterns and packaging.

We work with artisan clusters and suppliers to develop products to your specifications, subject to feasibility, MOQ and production requirements.

Yes. Paid samples can be arranged for eligible products.

We coordinate with our artisan and manufacturing partners to ensure products meet the agreed specifications before dispatch, and we also work with a third-party quality control agency.

Yes. We serve international B2B buyers and arrange export shipments according to the agreed order and shipping requirements.

Shipping costs depend on destination, order volume, product dimensions, weight and shipping method. We can share an estimate once these details are available.

Lead times depend on the product, quantity, customisation and artisan cluster involved. We share an estimated production timeline before confirming an order.

Documentation depends on the shipment and destination. We coordinate the required commercial and export documents for each order.

Contact us with the products and quantities you are interested in, and we will share pricing based on your requirements.

Yes. We provide quotations based on product specifications, quantity, customisation, packaging and shipping requirements.

Contact us with the products you're interested in, required quantities, destination country and any customisation needs. We'll guide you through the quotation and ordering process.

Payment terms and methods depend on the order and agreed commercial terms, and are confirmed before the order is finalised.